WHEN LOGGING IN AS A NEW CUSTOMER SOME PERSONAL INFORMATION HAS TO BE GIVEN.

YOUR PRIVACY WILL BE RESPECTED AND ONLY THE REQUIRED INFORMATION TO PROCESS THE SHIPMENT

OF YOUR ORDER IS NEEDED. NO INFORMATION WILL BE SHARED WITH A THIRD PARTY.

Unkruid BV works with DHL Express for all purchases.

If you wish a different courier or shipping method, please contact info@unkruid.com.

 

Domestic shipping

1 working day, €15.00

 

Shipping to neighbouring countries and within European continent

1 to 2 working days, €25.00

 

Shipping outside the EU

3 to 5 working days, €45.00

 

Free shipping for orders above €350.00

 

Unkruid BV is not responsible for customs fees and handling costs if orders are to be shipped outside the EU.

IN CASE YOU ARE NOT FULLY SATISFIED WITH YOUR PRODUCT(S) OR IF SOMETHING IS DAMAGED, YOU CAN RETURN THE ITEM(S) WITHIN 7 DAYS FOR A REFUND OR EXCHANGE. ALL RETURNS/EXCHANGES MUST BE IN NEW AND UNUSED CONDITION.

 

Unkruid BV IS NOT RESPONSIBLE FOR RETURN SHIPPING COSTS NOR FOR HANDLING/IMPORT CHARGES WHEN ITEMS ARE RETURNED FROM OUTSIDE OF THE EU ZONE. PLEASE CONTACT info@unkruid.com FOR RETURN ESTIMATION COSTS.

 

RETURNS ARE COMPLETED WITH OUR OWN DHL EXPRESS SERVICE TO THE BELOW ADDRESS.

 

Unkruid BV

Lange Slachterijstraat 121

2060 Antwerp

Belgium

 

IF RETURNED WITH OTHER COURIERS OR REGULAR POSTAL SERVICES, Unkruid BV CAN NOT BE HELD RESPONSIBLE FOR LOST OR DAMAGED PARCELS/GOODS WHEN RETURNING ITEMS.

 

PLEASE NOTE THAT IN CASE OF A RETURN OR EXCHANGE OF A PURCHASE, THE RETURN COSTS WILL BE THE BUYER'S RESPONSIBILITY.

 

AN ADDITIONAL ADMINISTRATIVE COST WILL ALSO BE CHARGED AND DEDUCTED FROM THE REFUND. THANK YOU FOR YOUR UNDERSTANDING.

 

IN CASE A PURCHASE NEEDS TO BE RETURNED BECAUSE OF Unkruid BV's WRONGDOING, WE WILL COVER THE RETURN COST AND THERE WILL BE NO ADMINISTRATIVE COST CHARGED.

 

FOR RETURN SHIPMENTS OF ONLINE PURCHASES, Unkruid BV WILL CHARGE THE ORIGINAL PAYPAL/CREDIT CARD FEE TO RECOVER THE INITIALLY PAID FEE.

When you place an order with us it will be deemed that you have read, understood and accepted these Terms. 

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

By placing an order with us through our website, you are agreeing to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require personal information such as your name, telephone number, email address, delivery address, payment information and billing address. This information is required in order to process your order and will be dealt with in accordance with our Privacy Policy. 

After placing an order online, we will provide you with an order confirmation via email to the email address provided. This order confirmation is a record that we have received your order, but not that it has been accepted. Our contract for the sale of any of our products is only in place once an order has been accepted, paid for in full, processed and dispatched to you. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched. We reserve the right to refuse any order requests at any point and for any reason.

Please note that we will not be able to process orders (a) if the products and/or services requested are no longer in stock or available to order (b) if a pricing error or description error is identified (c) if payment is not authorised (d) if courier companies are temporarily unavailable to deliver orders due to conditions that are beyond our control, including weather, accidents and strikes.

Should there be any issue with your order, we will contact you either by email or telephone. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images. 

Our product descriptions and prices are valid as long as they remain visible on the unkruid.com website, subject to availability.

If a product is unavailable after ordering, we will inform you of such unavailability by email or phone as soon as possible. You will then be presented with the choice to order an alternative item from the website or to cancel your order. 

Please note that due to the different properties of the individual fabrics, the dimensions may deviate from the measurement charts.

In order to provide a quality service to our customers and to ensure greater availability for all customers, we reserve the right to limit the number of products which can be purchased per customer. 

 

ALL PRICES ARE LISTED IN EURO AND SHOW THE INCLUDED VAT PRICES .

 

PAYMENTS

 

PAYPAL

 

BY SELECTING THE 'PAYPAL' PAYMENT METHOD WHEN CHECKING OUT

 

CREDIT CARDS

 

VISA, MASTER CARD OR AMERICAN EXPRESS BY SELECTING THE ASSOCIATED PAYMENT METHOD WHEN CHECKING OUT

 

BANK TRANSFER

 

Unkruid BV

IBAN: BE84 3631 6221 5059

BIC/SWIFT CODE: BBRUBEBB

(PLEASE NOTE THAT ALL CHARGES FOR BANK TRANSFERS ARE FOR THE CUSTOMER)

 

PAYPAL/CREDIT CARD FEES

 

FOR RETURN SHIPMENTS OF ONLINE PURCHASES, Unkruid BV WILL CHARGE THE ORIGINAL PAYPAL/CREDIT CARD FEE TO RECOVER THE INITIALLY PAID FEE.

 

TAX FREE PURCHASES

 

FOR CUSTOMERS OUTSIDE THE EU ZONE, ALL PRICES ARE SHOWN WITHOUT VAT.

 

FOR MORE INFORMATION, PLEASE CONTACT info@unkruid.com.